Come gestire la comunicazione quando gli interessi confliggono? Come portare avanti efficacemente dei processi di negoziazione? Questo corso fornisce le basi teoriche che sottendono alla comprensione e alla messa in pratica delle principali strategie e dei più diffusi modelli di negoziazione e di gestione del conflitto.
Parte delle lezioni sarà dedicata anche all’approfondimento di tematiche relative all’analisi dei comportamenti nelle interazioni interpersonali e della comunicazione efficace, conoscenze indispensabili per un’efficace strategia di negoziazione.
La parte teorica sarà corredata da esercitazioni pratiche attraverso un nuovo strumento informatico, un serious game, che permetterà di simulare interazioni con personaggi virtuali all’interno di una cornice protetta. Con tale strumento potrai fare un’esperienza diretta di numerosi casi negoziali.
In tal modo sarà possibile non solo apprendere concetti utili per arricchire la propria vita personale e professionale, ma anche capire meglio se stessi e comprendere come poter migliorare il proprio modo di relazionarsi con gli altri e di gestire la conflittualità.
Effective negotiation and communication
How can we direct communications when interests conflict? How can negotiation be taken forward? This course aims to provide the theoretical basis for understanding and implementing the main strategies and the most popular models for negotiation and conflict management.
Some of the lessons will be dedicated to an in-depth analysis of behaviors in interpersonal interactions, and effective communication skills, which are essential for an effective negotiating strategy. The theory part of the course will be, for the first time in an online course, accompanied by practical exercises using a new IT tool, a serious game, which will simulate interactions with virtual characters, in a protected environment.
This tool will give you direct experience of negotiation in real situations. This will make it possible to learn concepts that will enrich your personal and professional lives, and will also lead to better self-understanding, and improve the way you relate to others and manage conflict.
The alternating speaker format is refreshing. Concepts are explained carefully, illustrated helpfully, and revisited systematically throughout course. Good opportunity given for more practical application (ENACT). Quite worthwhile.
5.0Pocket Chain Arlene K by Apricot Crossbody Collection Handbags MKF Mia Zippered Triple Bag Strap Farrow 8 months ago
Anonymouscompleted this course.
I applied for a verified certificate and I finished the course in about two weeks. It was a very interesting and well-designed course. The instructors were very prepared and they presented the lectured in a thorough manner.
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